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Any Questions?
FAQ
Here you will find frequently asked questions about us, our products and a potential business relationship.
Services
Do you offer 1st, 2nd, and 3rd level support?
How can I reach support?
Is there a Service Level Agreement (SLA)?
What does your support service not cover?
Do you provide a documentation of your products?
Do you provide an overview of best practices for using your products?
Do you also offer consultation services?
Do you also offer workshops or training courses?
Who typically handles the implementation of your products?
Who is the typical user of your software?
Products
Are your solutions SAP-certified?
Which SAP systems are supported?
Which SAP objects can be addressed?
Can I access the SAP database directly?
Which target systems can be integrated?
Can several target systems be connected at the same time?
How often are updates made available?
Where can I get the latest version of the software?
Technical questions
What are the system requirements for using your products?
Where are your software solutions installed?
What kind of update cycle do you recommend?
Security & Compliance
Is Theobald Software ISO/IEC 27001 certified?
Which areas are covered by the ISMS?
How is access to systems and data protected?
How does Theobald Software ensure secure software development?
How does Theobald Software handle security incidents?
How are external service providers and cloud vendors evaluated?
How is ongoing compliance with ISO/IEC 27001 ensured?
What benefits does ISO/IEC 27001 certification provide for customers?
Can’t Find an Answer to Your Question Here?
Feel free to contact us via E-Mail info@theobald-software.com